Yes, all of our transcriptionists and other staff sign a non-disclosure and confidentiality agreement before working with us — effective for up to two years after their disassociation from the company.
We have three levels of word-by-word quality check performed by our senior editors and proof readers. The Transcribed Documents are checked for any spelling errors, omissions, and formatting, etc., before they are uploaded.
No, all transcriptions are processed in the OTSI office premises, either by us or by our own affiliates in the Alliance, so we have better security and control over client information.
While clients send dictations from their computers to our secured servers or when their dictations are downloaded by our administrators from our US dial-in servers or FTP servers, 128-bit SSL encryption of data or 256-bit AES encryption of data is performed.
Yes, our secured servers are built with fault-tolerant, mirrored drives. So we have a ready redundant system in case of any failures and a backup system if primary system fails.
All communications between client's computer and our server are protected with Secure Socket Layer encryption (SSL). No one can -listen in- the conversation between the computers. Client can confirm this by looking for the little padlock icon used by your browser to designate a secure site. When a client registers with us he can get the advantage of this security and be assured that his data and patient information will be encrypted.
Payment can be made by check, wire transfer, or other methods.